We had the HDMI cable come out of the camera during a live and we also lost power to the camera during a live. Both time we were able to get the camera back online while connected to the original stream (very cool!). Unfortunately, both times, as soon as were reconnected the audio was very distorted. A kind of digital distortion. The mic levels were just fine. Any idea what would cause this? Oh, the audio volume level would also increase and decrease and pop once in a while.
Hello Jason,
We would like to investigate this issue further, though one possibility is that the HDMI Cable in use is at fault here, and a simple test with an alternate HDMI Cable would be the best way to prove this out, can you please submit a support ticket here so we can review the logs for the broadcast in question:
https://www.wowza.com/support/open-ticket
Regards,
Jason Hatchett
Technical Support Supervisor – Wowza ClearCaster
Hello Jason,
I am closing the loop on this since the issues faced were external to the ClearCaster as discussed in our case.
For anyone else that reaches this post please report any similar issue to the support team:
https://www.wowza.com/support/open-ticket
Regards,
Jason Hatchett
Technical Support Supervisor – Wowza ClearCaster
