Live stats not in real time

[Ezequiel_Merino_Cabr]

There is an issue,
Since two months ago, the realtime stats disapear on the video cloud.
In our onpromise installations the server works perfect with http:[IP ]:8086/connectioncounts and on the web client it sohws correct, but int he Wowza Video cloud, the LIVE and the Health dont show realtime information, even usin the API curl -X GET -H ‘Authorization: Bearer ${WV_JWT}’ ‘https://api.video.wowza.com/api/v1.9/live_events/{ID}/stats’ the “{“unique_views”:{“value”:0,“status”:“normal”,“text”:”",“units”:""}" shows as value=0.

There’s a common error?

[Tim_Dougherty]

Our support and engineering teams are aware of a data processing issue which may be the cause of delay in real-time stats. No ETA, at this time, but active work continues toward resolution. If this problem persists, please create a support ticket.