Dear All,
Apologies for such a question but I dont find another way to convey the information. I am trying to open a support ticket for the last half an hour and I cant. I have used all browsers: Chrome, Firefox and Safari, it doesnt allow me to create the ticket.
Please could you have a look.
Thank you,
@Ruben_Gaspar I apologize for any inconvenience you’ve experienced while trying to raise a ticket. I want to reassure you that the outage you mentioned, which occurred two days ago, has been successfully resolved on the same day.
We have already notified the outage on our status page: https://status.wowza.com/cllally19314689blogzzv8uu06
We apologize for any disruption this may have caused, and our team has been actively working to prevent similar issues in the future.
In the meantime, if you would kindly attempt to raise a ticket again, it would help us determine if the issue persists. If you encounter any difficulties during the process or if the issue resurfaces, please do not hesitate to inform us immediately. Your feedback is important, as it helps us pinpoint the exact problem and ensure a timely resolution.
While we address this issue, if you continue to experience the same issue, I recommend checking the following:
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Verify that you’re using the correct login credentials (email and password) for your Wowza account.
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Clear your browser’s cache and cookies, then attempt to log in again.
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Consider trying to access your account from an alternative browser or device to rule out any local issues.
Once again, I apologize for any frustration you may have encountered, and I appreciate your patience as we work toward a solution. We are committed to resolving this matter for you as swiftly as possible and ensuring a seamless experience moving forward.
Feel free to respond to this email with the requested details or any further queries you may have. Your satisfaction is our priority, and we are dedicated to providing the assistance you require.
Thank you for your continued trust in Wowza Media Systems.
Thank you for your follow-up. I’ve just opened a case with no issue.
Kind regards,
Ruben
