I can't log in WowzaStreaminEngineManager as an administrator all of a sudden

[Hyoseok_Choi]

Hello, I am an LMS system maintenance employee.
I’ve been using WowzaStreaminEngine for years now and suddenly I can’t log in to the admin screen for a few days now.
Here’s the situation…

1. Try Login and license key error

2. license key input and save, and try again

3. I Googled with the error message above and confirmed that I should check the 1935 port and 8088 port firewall issues. So I checked.

Of course, I also checked the WowzaStreaminEngine service startup
(Please refer to the captured images below)

I don’t understand why 1935port isn’t Listen when the service is on, and
I don’t know why I can’t log in to the admin page that was working well all of a sudden.

Server administrators continue to say that the network and firewall for that port are fine.

Plz help!

[Bernd_Backhaus1]

Hi,

please open a support ticket from your Wowza account, so we can help in your individual use case. Also include your conf and log files please.

Regards,
Bernd Backhaus
Wowza Support
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[marcosandrew]

Thank you for this response.